Emergency Ride Home (ERH) Program 
Smart Commute is bringing you an easier way to get home in the event of an unplanned emergency!
Starting October 3rd, 2011, Emergency Ride Home Program claim forms are now available online at www.emergency.smartcommute.ca. It’s faster, more convenient and best of all, there’s no registration necessary!
How it Works:
The Emergency Ride Home (ERH) Program provides workplace commuters with easy access to transportation alternatives in the event of a personal emergency. When you have an emergency on the day that you used a sustainable mode of transportation when travelling to work, you as the commuter have the opportunity to arrange your own ride home via taxi, public transit, or rental car. Expenses, once approved by Smart Commute, will be reimbursed up to $75 per trip. There are no limits to the number of claims you can make in a given month or year. However, second and subsequent claims in a single calendar year will be verified with your workplace supervisor by Smart Commute.
How to Submit an ERH Claim:
To submit an Emergency Ride Home claim, simply:
- Arrange for transportation that suits your needs such as transit, taxi, or rental car. Rides will be reimbursed up to $75 per claim.
- Pay for the transportation service(s) used and retain all receipts.
- Visit www.emergency.smartcommute.ca to make a claim. Complete the claim form, scan and upload your ride receipt(s) and click on the “Submit Request” button. Your claim will be reviewed by Smart Commute for approval.
Online reimbursement requests are recommended. Employee commuters who wish to submit their reimbursement requests by regular mail may download the Reimbursement Form at www.smartcommutemiss.ca, complete all required fields, include all original receipts for transportation services, and send it to the address provided below. Smart Commute recommends photocopying the form and receipts before mailing the request.
Reimbursement requests can be mailed to:
Metrolinx
Attention: Smart Commute
20 Bay Street – 6th Floor
Toronto, ON M5J 2W3
Smart Commute will process the request and if approved will mail a cheque within 4 to 6 weeks.
Unsure whether you qualify?
Review the Frequently Asked Questions (FAQs) and Terms & Conditions to see if your request is eligible.
For more information, visit www.emergency.smartcommute.ca. Go Back | 
